How to Shop
To start shopping browse through our comprehensive product categories or use the search bar to find the items you require then simply add the desired items to your shopping basket.
Once you have collated everything you need, review your basket to update the required quantities of each item. Please note, where necessary, products with set unit quantities [such as glassware / silverware / crockery] will be automatically rounded up to the next full unit quantity.
As a new customer you will then be required to complete your customer billing information along with relevant hire dates & delivery / collection details if applicable.
Alternatively existing registered customers may login to their account to retrieve their customer details automatically.
Once all information has been provided the system will calculate a hire charge only costing for a single day period; this will initially not include additional charges such as cleaning / transport / security deposit which are added once processed by us.
You can than submit this into our system as a quotation or a confirmed order.
We endeavour to process all web enquiries within one hour of submitting during working days or the next working day for those jobs submitted out of hours.
How to Amend
In order to have access to amend processed quotes / orders, you will first be required to be registered as a customer in our system.
You can either request verification via telephone or email to the office; alternatively, once you have submitted your job through our website as a guest we will register your details when processing your enquiry.
Approved log-in username & password will be supplied to you via email which you can use to access your customer account and view current quotations & orders.
[Once logged into the system you will have the opportunity to change your password to something of your choosing.]
After a quote / order has been submitted and processed it will show in the relevant tab of your account page.
To amend, select the required job from the list & click through to begin amending. You will then be able to add new items / update existing quantities directly from the basket before resubmitting to us.
Once re-submitted, should you wish to amend further, you can do this regardless whether we have processed the latest round of updates without having to repeat the changes.
Please note quotes / orders can only be amended online up to three days prior to the proposed commencement of hire date; after this point amendment must be made via telephone with the office.
When using the web ordering system you will see the following assorted job statuses:
Quote Quote submitted & processed into our system
New Order submitted & processed into our system.
Once submitted & processed both quotes and orders can still be amended up to three days prior to the proposed delivery date.
After this point amendments must be made via telephone.
Delivered Order delivered / collected from stores & hire period has commenced.
Returned Order collected / returned to stores but not yet processed for final invoice.
Cost Summary & Notification of Shorts may also have been issued.
Invoiced Final VAT invoice issued. Order will remain at this status until any outstanding balance due has been settled.
Finished Job completed and closed. Jobs will remain visible on status Finished for 1 month from hire start date.